Last updated: December 7, 2025
By placing an order through this Website, custom Stripe payment links, or emailed Purchase Orders (PO), you agree to the following terms and conditions. Please read them carefully as they contain important information regarding your purchase and delivery.
1. Order Policy
– All sales are final: All sales orders are final and non-refundable. This applies to orders placed through the Website, via custom Stripe payment links, or emailed Purchase Orders (PO).
– Non-returnable items: Due to the sustainable, made-to-order nature of our products, one-off and unique antique/vintage pieces, certain items (including, but not limited to, Home & Living, Accessories, Stationery, Greeting Cards, and other collections) cannot be returned or exchanged.
– Order accuracy: Please ensure all items in your cart are correct before completing payment. Once an order is confirmed, changes may not be possible.
– Order issues: If there is an issue with your order, please email us immediately by replying to your order confirmation email. We may be able to assist within 24 hours of the confirmed order.
2. Dispute and Promotions
– Final decisions: We reserve the right to make any final decisions on disputes, promotions, or special offers.
– Promotional terms: Promotions, discounts, and special offers are subject to specific terms and conditions, which will be outlined as part of the promotion.
3. Furniture Orders
Delivery timelines:
– Furniture orders may require longer delivery times due to the freight logistics associated with shipping larger pieces.
– Custom furniture pieces may incur additional delays due to production timelines or unforeseen logistics limitations. Logistics of vintage and/or antique pieces may be handled by third party companies and/or our partners, which will limit our ability to control certain factors but we will always act as project managers to manage the responsibilities of your order(s).
– Delivery services:
– Most furniture items are delivered through DecorWorks’ delivery service or a third-party logistics provider.
– Once your item is shipped, you will receive a shipping notification email. A DecorWorks sales team member will contact you to schedule a delivery time with at least 2 to 21 working days notification.
– Estimated arrival dates:
– Your estimated delivery date is provided during checkout and can be accessed in the “Orders” section of your My Account page.
– To view the estimated arrival date, click on the relevant order number. If you do not know your order number, refer to your order confirmation email.
– Please note that estimated arrival dates are subject to change due to unforeseen factors. We will always do our best to minimize any delays.
4. Missed Deliveries
– Rescheduling policy:
– If a delivery date has been confirmed but is missed without prior notice of at least 48 hours, additional charges may apply.
– The extra charge will be determined by DecorWorks and added to the final invoice or issued as an additional invoice.
5. Cancellations and Modifications
– Due to the made-to-order nature of our products, cancellations or modifications may not be possible once an order is confirmed. If you have an urgent request, please contact us within 12 hours of placing your order by replying direct to your order confirmation email.
6. Customer Responsibilities
– Ensure that someone is available to receive the delivery at the scheduled time.
– Verify that all items delivered match the items on your order confirmation.
– Notify us immediately if any items are damaged or missing upon delivery.
7. Additional Information
– Custom furniture: Custom furniture orders may require additional lead times. Please allow for flexibility in delivery timelines to account for production and logistics.
– Shipping notification: Once your order is shipped, you will receive an email with tracking details or information about scheduling your delivery.
8. Contact Information
If you have any questions, concerns, or require assistance with your order, please contact us at: support@lovedecorworks.com