Last updated: December 7, 2025
DecorWorks cares about your privacy while you use our website and community. We are committed to collecting and using personal data only as necessary to deliver well designed, vintage, eco-friendly and sustainable products, services, and websites (collectively referred to as “Services”). This Privacy Policy describes what data we collect, how we use it, your rights regarding your personal data, and how you can manage your privacy. Your personal data may include information such as:
- Name
- Address
- Telephone number
- Email address
- Other data collected that could directly or indirectly identify you.
- Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.
- If at any time you have questions about our practices or any of your rights described below, you may reach our dedicated team that supports this office by contacting us. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
What information is collected?
We collect information so that we can provide the best possible experience when you utilise our Services.
Personal Data You Provide Directly
– Account and Purchase Information: Name, address, phone number, email address, billing information, and purchase history.
– Support Requests: Information you provide when contacting customer support.
– Subscription and Contact Forms: Email addresses and preferences when you sign up for newsletters or promotions.
– Promotions and Surveys: Data you submit when participating in contests, surveys, or other marketing activities.
We also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
Account related information is collected in association with your use of our Services, such as account number, purchases, information requests, support requests and notes or details explaining what you asked for and how we responded.
Cookies and Similar Technologies on our website are used solely to enable essential functionality. We do not use tracking cookies or third-party cookies for advertising. You can manage cookies through your browser settings.
We may collect additional information when you interact with our Services, such as:
– Usage Data: Metadata, log files, cookie/device IDs, IP addresses, browser type, operating system, and device settings.
– Location Data: Approximate location based on device or browser settings.
– Cookies and Similar Technologies: Cookies are used for core website functionality. We do not use tracking cookies or share data with third parties for advertising purposes.
How we utilise information.
We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:
Delivering, improving, updating and enhancing the Services we provide to you. We collect various information relating to your purchase, use and/or interactions with our Services.
We minimize data collection and use your personal data only for:
1. Delivering Services: Processing transactions, providing customer support, and managing accounts.
2. Improving Services: Analyzing usage patterns to optimize our website and Services.
3. Legal Compliance: Responding to legal obligations, such as tax and regulatory requirements.
4. Fraud Prevention: Detecting and preventing fraudulent or unauthorized activities.
5. Marketing (with consent): Sending promotional emails or special offers.
We do not sell your personal data.
Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
- Communicating with you, such as by way email or survey delivery
- Customer relationship management
- Payment providers
- We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).
Communicating with you. We may contact you directly or through a third party technical service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
- Telephone calls
- If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us
Legal Bases for Processing Data (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your personal data based on the following lawful bases:
– Consent: When you provide explicit consent (e.g., signing up for newsletters).
– Performance of a Contract: To deliver the Services you have purchased or requested.
– Legitimate Interests: For fraud prevention, improving Services, or communicating important updates.
– Legal Obligation: When required by law to retain or disclose your information. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
Targeted advertisements.
- Third-party websites. Our website and our mobile applications may contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.
How you can access, update or delete your data.
To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please sign into your Account and visit the “My Account” page. If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
If you are unable for any reason to access your Account Settings, you may also contact us by one of the methods described in the “Contact Us” section.
How we secure, store and retain your data.
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of end-to-end encryption where appropriate.
We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes.
Your Privacy Rights
Depending on your location, you may have the following rights:
Under GDPR (EU & EEA Residents)
– Access: Request a copy of the personal data we hold about you.
– Rectification: Request corrections to inaccurate or incomplete data.
– Erasure (Right to be Forgotten): Request deletion of personal data, subject to legal or contractual obligations.
– Data Portability: Receive a copy of your data in a structured, machine-readable format.
– Restrict Processing: Limit how we process your data.
– Object: Object to processing based on legitimate interests or for direct marketing.
Under CCPA (California Residents)
– Right to Know: Request information about the data we collect and how we use it.
– Right to Delete: Request deletion of your personal data, subject to legal or business obligations.
– Right to Opt-Out: Opt-out of the sale of your personal data (Note: We do not sell data).
– Non-Discrimination: You will not be penalized for exercising your privacy rights.
Age restrictions.
Our Services are available for purchase only for those over the age of 16. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 16. If you know of or have reason to believe anyone under the age of 16 has provided us with any personal data, please contact us.
Changes in our Privacy Policy.
We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.
Contact us.
If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our Office by email at support@lovedecorworks.com We will respond to all requests, inquiries or concerns within thirty (30) days.