Overview
Our refund and returns policy is for 30 days from the delivery date you received your items to request for a refund. If 30 days have passed since your purchase was delivered, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items that are eligible for our refund policy will be stated on the product(s) description page(s). Several types of goods are exempt from being returned. If you are uncertain about the validity of our return or refund policy for an item, please contact us before purchasing.
Non-returnable items include:
- Made-to-order or custom made items such as wall art, furniture, small items, accessories, pillows, flip flops, notebooks, water bottles
- Perishable goods such as food, flowers, plants, subscription boxes, flower teas
- Gift cards
- Downloadable software products
- Some cleaning products, health, beauty and personal care items
To complete your return, we require a receipt or proof of purchase.
Our support team will assign you the respective return warehouse address for DecorWorks offices in Hong Kong, London, and in New Hampshire, USA.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment such as PayPal, within a certain amount of days.
Late or missing refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If you haven’t received a refund yet, first check your bank account again. Please remember it can take some time for your bank or credit card company to process and post the refund. If you’ve done all of this and you still have not received your refund yet, please contact us
Sale items
Only regular priced items that are eligible for the 30-day policy may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us first for approval code(s).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. We are available 24/7/365.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to an assigned warehouse collection address which our team will assign to you based on your closest location. For more details on shipping, please click here
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Please contact us any time for questions related to refunds and returns.